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Access real-time claim status, eligibility verification, prior authorization, and carrier portals — all in one place. No hold music required.
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Claim Status
Check the real-time status of any submitted claim.
Pre-Authorization
Confirm prior-authorization requirements and submit requests.
Where to Send Claim Info
Find the right portal or address to file each claim.
Verify Active Coverage
Confirm a member's eligibility and active benefits.
EOB / Pending Info Notices
Review EOBs and resolve any pending-information notices.
Pharmacy / Rx
Get Rx support, prior authorization, and pharmacy contacts.
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You're in the right place.
This is the official Benefits in a Card Provider Support Portal, powered by TechHalo's Halo360 platform. Use the carrier contacts below for all claim and eligibility inquiries. For anything else, our BIC team is here.
(800) 497-4856 — BIC Support LineCarrier Contact Directory
Select your carrier below to access their self-service portal, phone support, and claim submission details.
90 Degree Benefits
Medical Claims & Eligibility
APL (American Public Life)
Medical, Dental & Indemnity
How to register as a Provider on APL OSC
- Visit secured.ampublic.com and click Create or Link an OSC Account
- Select "Provider" as your role — you verify benefits and claim status for APL insureds
- Enter your facility's Tax ID number (must match APL records). Click Next
- Click Continue Creating Account to create a new login
- Enter your email, click Send verification code — codes expire in 5 minutes
- Verify the code, then create a password, display name, first and last name. Click Continue
- Once registered, access Claim Status, File a Claim, Eligibility Verification (APL Assist) and the Resource Center from your dashboard
- To link multiple Tax ID accounts, use Link OSC Accounts and toggle between them via the top-right dropdown
MetLife / VSP
Vision Benefits
LucyRx
Pharmacy / Rx Benefits
Where to Send Claim Information
Claim submission destination depends on your carrier. Use the portal links above to file electronically — this is the fastest method. For paper submissions, please call the carrier's provider line directly for their current mailing address.
For 90 Degree Benefits claims, email biccustomersupport.t1@90degreebenefits.com. For APL, file directly through the OSC at secured.ampublic.com.
Clarification on Pending Information Notices / EOBs
If you've received a notice with a "Pending Information" status on an EOB, contact the issuing carrier directly using the numbers above. For APL, log into the OSC and use APL Assist → Verify Claim Status to see whether a claim is In Process, Approved, Denied, or Not on File. For 90 Degree Benefits, call (800) 833-4296 Option 1 or email the provider support line.