Your members covered.
You in control.
Benefit participation extends time on job. Extended time on job means increased profits.
Check on your insured members, verify coverage, review claim status, and access carrier contacts — everything you're needed to support your workforce, in one place.
Before you start — what you'll need
When inquiring about a specific member, have their full name, date of birth, policy/group number, and last 4 digits of SSN ready.
This is required by carriers to access any individual claim or eligibility data.
Contact the BIC support line at (800) 497-4856 for anything that can't be resolved through the carrier portals below.
What do you need to handle today?
Select a task to jump to the right carrier resource.
Claim Status
Check the real-time status of any submitted claim.
Pre-Authorization
Confirm prior-authorization requirements and submit requests.
Where to Send Claim Info
Find the right portal or address to file each claim.
Verify Active Coverage
Confirm a member's eligibility and active benefits.
EOB / Pending Info Notices
Review EOBs and resolve any pending-information notices.
Pharmacy / Rx
Get Rx support, prior authorization, and pharmacy contacts.
Scan to verify your ID
You're in the right place.
This is the official Benefits in a Card Employer/Client Support Portal, powered by TechHalo Halo360. Use the carrier contacts below to resolve member inquiries. Our BIC team is your escalation line.
(800) 497-4856 — BIC Client LineCarrier Contact Directory
Direct carrier access for all member inquiries — same as provider access.
90 Degree Benefits
Medical Claims & Eligibility
APL (American Public Life)
Medical, Dental & Indemnity
How to set up APL OSC access (as Group Admin)
- Visit secured.ampublic.com and click Create or Link an OSC Account
- Select "Group"— you're the authorized group administrator for an employer or group
- Enter your organization's Tax ID and click Next
- Verify your email and create login credentials
- Access Claim Status, Eligibility Verification, and your group's Resource Center from the dashboard
- To manage multiple group accounts, use Link OSC Accounts to toggle between groups from one login
MetLife / VSP
Vision Benefits
LucyRx
Pharmacy / Rx Benefits