Skip the Pitch. Stop selling on price.
Your clients deserve
faster answers.
Access carrier portals, check claim status, verify coverage, and handle prior authorizations on behalf of your insured members — all without waiting on hold.
Calling on behalf of a member?
When contacting carriers on behalf of an insured, have the member's policy number, date of birth, and group number ready.
For APL, you'll need the member's first name, last name, and DOB to access claim or eligibility data via the OSC portal.
The BIC support line at (800) 497-4856 can assist with any escalations.
What do you need to handle today?
Select a task to jump to the right carrier resource.
Claim Status
Check the real-time status of any submitted claim.
Pre-Authorization
Confirm prior-authorization requirements and submit requests.
Where to Send Claim Info
Find the right portal or address to file each claim.
Verify Active Coverage
Confirm a member's eligibility and active benefits.
EOB / Pending Info Notices
Review EOBs and resolve any pending-information notices.
Pharmacy / Rx
Get Rx support, prior authorization, and pharmacy contacts.
Scan to verify your ID
You're in the right place.
This is the official Benefits in a Card Broker Support Portal, powered by TechHalo's Halo360 platform. Use the carrier contacts and portals below. Our BIC team handles all escalations.
(800) 497-4856 — BIC Broker Support LineCarrier Contact Directory
Same carrier access as providers — plus broker-specific contacts where available.
90 Degree Benefits
Medical Claims & Eligibility
APL (American Public Life)
Medical, Dental & Indemnity
How to set up APL OSC access (as Broker/Agent)
- Visit secured.ampublic.com and click Create or Link an OSC Account
- Select "Agent or Broker" as your role
- Enter required credentials and Tax ID. Click Next
- Verify your email with the 5-minute code, then create your login credentials
- Once inside, access Claim Status, Eligibility Verification (APL Assist), File a Claim, and the Resource Center
- To manage multiple client accounts, use Link OSC Accounts to toggle between them from one login
MetLife / VSP
Vision Benefits
LucyRx
Pharmacy / Rx Benefits